Server Support Engineer/System Administrator
Oasis Systems, Inc.
Server Support +140 (Microsoft, Linux, Maintenance, Troubleshooting, Data Recovery) Desktop Support (Backups, Print and File Share, IIS, etc) System Maintenance, Re-Imaging, Builds, Patching, Rack Maintenance Active Directory, Re-Imaging, Builds, Patching Documentation (Process, After-action) IT Asset Accountability 300+ XP to Vista and Vista to Win7 upgrades Network Troubleshooting (HW and SW) Remedy System User (Ticket Tracking) Secret Clearance Security+
System Administration, Field Support, Technical Support
Independent Contractor
Modis (Home Depot Server Contract) Installation and configuration of equipment (i.e. HP, Dell, Cisco, APC) Technical Support - Provides technical assistance to technicians during installations and upgrades Manage 50+ technicians in the New England region Training Documentation (Microsoft Office, Visio) Audit of deliverables, maintain FTP for the upload of site photos, training and admin documents Personnel Management - Administrative support (evaluations, timecard verification, etc) Maintenance of inventory, processing requests for replacement equipment, ordering new equipment Administration of Datacenter Services (Windows 9x/NT/2000/2003/XP/Vista, Exchange, Integralis, E-Scan, Postini, Firewalls, 802.11a/b/g/n, Diagnostic Tools, Remote Connection, Encryption, VPN, domain contracts and infrastructure provisioning) Desktop and Notebook hardware repair (Dell, HP, Compaq, Sony, 2M(Micro Miniature) Repair Qualified) Manage contingency plans for disaster Installation and management of wireless networks Completed B.S. in Information Technology at the University of Massachusetts
Datacenter Management, Customer Support Management
Foto-Fone, Inc. (dba Bizfon, Inc.)
Administration of Servers (Windows 9x/NT/2000/2003/XP/Vista, Redhat Linux, Citrix, Exchange, Lotus Notes, SharePoint) Administration of Networks (TCP/IP, Ethernet, VMware, Remote Desktop Connection) Telecommunication Services (ACD/Call Center design and implementation) IT assets (inventory control, procurement, disposal) Contracts and services for IT Department, cell phone contracts, ISP contracts, Telecom provisioning, Emergency Generator services, ADT Alarm contracts, Copier/Printer maintenance contracts Designed, Implemented and Maintained VPN (remote access) for International Sales force Migration and upgrades; MS Exchange 2003/Outlook, Windows 2003 (Domain Controllers, Active Directory, File Servers, Print Services), Reduced maintenance costs by 50% through evaluation of services and server reduction Managed the Startup of the Customer Service Division Managed the Beta test program for the Bizfon 680 telephone switch Created and managed Lotus Notes database for the tracking of customer feedback Technical and Training documentation for professional installations Troubleshooting flowcharts for Call Center Agents Provided Training to Dealers and Installation Technicians
System Administration and Electronics
U.S. Coast Guard
Advanced Electronic troubleshooting -repair and maintenance of electronic systems to the component level MK-92 Fire Control, UYK/7 Computer, MK75 Gun System, SPS64 radar, SLQ-32 ESM, HF Radios Work Center Supervisor - maintain and operate Fire Control systems with a team of 5-6 technicians Automated Data Processing System Security Officer (Convergent Technologies) Combat Information Center watch officer - process and disseminate information and recommendations Member of the Joint Ratings Review - reorganization of the Coast Guard electronic technical rates for 2010
Here's how to get ahold of me.
Phone
603-661-9918
Email
jsdarcy1@gmail.com
SamDarcy.net
samdarcy.net/resume/
LinkedIn
www.linkedin.com/in/jsdarcy/
Facebook
www.facebook.com/J.Sam.Darcy
University of Massachusetts at Lowell
BS, Information Technology, Concentration: Electronics
Hawthorne College
Aeronautics
CompTIA
Security+ and A+ Certified
U.S. Coast Guard, Petaluma, CA
CTOS System Administration
Valinor, Manchester, NH
Supporting Microsoft Windows NT
US Coast Guard, Yorktown, VA
UYK/7 Computer Systems
Platforms
Microsoft Window Server NT/2003/2008/2012, Microsoft Windows NT/XP/Vista/7
Tools
Symantec, VERITAS, ARCServe, CommVault, McAfee, Integralis, E-Scan, Postini, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio), FrontPage, Exchange 2003, Lotus Notes, Forum/Message boards (phpbb), Digital Imaging processing (Adobe Photoshop)
Achievement Medal for Superior Performance of Duty
"His design, duplicated by local commands, provided remote management of critical services by Engineers while at shipyards for extended periods of time. In addition to his superior initiatives in ADP (Automated Data Processing), Petty Officer Darcy provided exceptional maintenance, technical services and operability assessments to ordnance-equipped cutters."
Meritorious Team Commendation
"designed, procured equipment and supplies for a network to replace an existing antiquated system�led the team that installed cabling and equipment | met critical deadlines | project saved the Coast Guard considerable money and time"
Letter of Commendation
"Increased availability and access time by 50%... developed WAN access for email over SATCOM and Cellular network to provide shipboard personnel with access to email while underway… repaired systems in remote locations with no additional support."
Achievement Medal for Superior Performance of Duty
"The results of Petty Officer Darcy’s exhaustive efforts are viewed as the foundation for initiating the most comprehensive workforce changes in the Coast Guard’s history and will have wide-ranging benefits for years to come."